Option 1: FORMAL EMAIL / LETTER


Option 1: FORMAL EMAIL / LETTER 


Dear Sir or Madam,

I’m writing to complain about my complete dissatisfaction with the MP3 Player, which I bought from your website on the 1st of November 2019.

The day I received it, the MP3 player was in good working condition. In fact, I used during all day and it didn’t seem to have any problem. But all of a sudden, a red light appeared on one side and the MP3 would stop. I thought maybe I had pressed some button, or it had run out of battery.

Consequently, I decided to charge it. After a few hours, I unplugged it and I pressed the “power” button. Unfortunately, nothing happened, the screen is off and I haven’t found any way to turn it on.

I have tried to contact your client service several times, but I have still not had a reply to my complaints.
I respectfully ask for a repair or a replacement of this faulty MP3 Player within the next week.

Thank you for prompt attention to this matter. I look forward to hearing from you.

Yours faithfully,

Albert Fradejas.

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